Refund and Return Policy

We want you to be completely satisfied with your purchase. If you’re not, we’re here to help.

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1️⃣ Returns

• Eligibility:

  • You may return items within 7 days of delivery.

  • The item must be unused, in its original packaging, and in the same condition you received it.

• Non-returnable items:
  Certain products, such as perishables, personalized items, or sale items, may not be eligible for return.

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2️⃣ Refunds

• Once we receive and inspect your return, we will send you an email to notify you whether your return has been approved or rejected.

• If approved, your refund will be processed and a credit will be applied to your original method of payment within 5-10 business days.

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3️⃣ Exchange

• If you received a faulty or damaged product, please contact us immediately.
  We will arrange a replacement or exchange at no additional cost.

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4️⃣ Shipping Costs

• Return Shipping:
  Customers are responsible for return shipping costs unless the item is faulty or we made a mistake with your order.

• Non-Refundable Shipping:
  Shipping charges on your original order are non-refundable.

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5️⃣ How to Initiate a Return

To start a return, please:

• Email us at [Dukaanhubofficial@gmail.com] with your order number and a brief description of the issue.

• Once we approve your return, we’ll provide you with instructions on where to send back the item.

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If you have any questions or need help with a return or exchange, please contact us at [Dukaanhubofficial@gmail.com] or Whatsapp us on [+923267948308 ]